Sizing up the sincerity of corporate apologies

Jason Landman’s stateroom on the Carnival Miracle vibrated from the moment his ship cast off in Long Beach, Calif., until it docked seven days later. “It shook and rattled literally from start to finish of the cruise,” he says.

When he complained about the noise in Cabin 7243, he says a cruise line representative offered to either relocate him “temporarily” to a different room or to give him earplugs. He couldn’t move because he was next to his elderly in-laws, who needed his assistance.

“No further compensation was offered, and we felt that we were just brushed off,” says Landman, who works for a hotel in Las Vegas.

I asked Carnival about Landman’s cruise. It reviewed his case and decided that as a “goodwill gesture” it would refund 20 percent of his cruise fare and offer him a 15 percent discount on a future sailing.

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